To apply for this position, please email your resume and cover letter to firstname.lastname@example.org.
New York City or Washington, DC preferred; remote possible
NVI’s mission is to increase the collaborative capacity of local communities to serve as stewards of a national ecosystem working to achieve optimal well-being for veterans and their families, wherever they are. Our growing network is currently comprised of 90 “local partners”; community-based collaboratives of multi-sector stakeholders who work together on the local level in support of veterans. We also have three “national partners”; these are prominent organizations recognized at the national level as leaders in the subject matters and competencies of value to our local partners. Our approach to building a vibrant ecosystem of communities collaborating for impact in the lives of veterans follows these core principles:
- Strategic Guidance: We use the social science framework known as “Collective Impact” to structure our work and benchmark progress; we also draw on current research, trends, and thought leadership in the military and veterans’ community, and surface lessons from other social movements in which communities have mobilized successfully to improve human conditions.
- Holistic Program Integration: We activate our local partner collaboratives through collaboration funding, shared learning opportunities, stakeholder engagement opportunities, and thought leadership.
- A Commitment to Shared Learning: We gather, analyze, and share data from our large network of community collaboratives. The insights we glean inform our own decision-making and shape our partners’ understanding of the needs of our nation’s veterans.
- A Big Tent Approach: We maintain an open and inclusive approach because we believe that the veteran ecosystem is stronger when civic leaders and cross-sector stakeholders work together.
About the position
The Coordinator, Community Partnerships supports the Senior Manager of Community Partnerships in the ongoing engagement of our local partner network via direct outreach, ongoing communications, research, and convenings. In addition, the Coordinator tracks feedback and records insight from informal and formal interactions with local partners and other stakeholders, to inform programming and communications. The Coordinator maintains Dropbox files, Salesforce content, and website content related to each local partner, including commitment forms, contact information, and miscellaneous documents. This position requires occasional travel.
Responsibilities include, but are not limited to:
- Administrative support: Distribute, secure signatures for, and file community commitment forms and tax documents; track payments, processing and other issues pertaining to “collaboration funding” ensure updated and maintain contact information for NVI’s stakeholder community.
- Community care: Connect with leaders from 5-10 communities on a weekly basis to check in on progress; solicit programming requests and feedback.
- Process community intelligence: Record information from weekly calls in Salesforce; share high priority items with Senior Manager and distill takeaways for entire team.
- Survey support: Supports local partner collaboratives in completion of NVI surveys and assessments, update attendant community data on a daily basis via dropbox files.
- Salesforce-Mail/contact Management: Add new contacts to and update e-mail addresses and point of contact details in Salesforce and Mailchimp.
- Website Updates: Maintain local partner directory on the NVI website to reflect updated contact information and edits to local partner collaborative names.
- Convenings: Assist the Senior Manager by coordinating logistics related to convenings, sending invitations, tracking RSVPs, preparing and reviewing presentations, facilitating virtual and in person convenings.
- Other tasks and responsibilities as needed.
The ideal candidate must be an independent, self-motivated professional who holds him or herself to the highest standards of responsibility and accountability both independently and in sync with a team of colleagues working from remote sites across the country. The candidate should be person who is both highly organized and highly personable, and enthusiastic about serving a large and growing national network of diverse members. The candidate should embrace the opportunity to be part of a start-up social enterprise, meeting occasional ambiguity or challenge with a can-do, solution-based mind set.
Core qualifications and attributes of the successful candidate include:
- Completed a post-secondary program; bachelor’s degree preferred
- Excellent organizational skills, attention to detail and consistent focus on quality
- Strong project management skills; able to balance multiple projects and timelines
- Fastidious calendar management and correlating tasks (e.g., sending invitations, tracking RSVPs, updating the website)
- Proficiency with entire MS Office suite, online file management (e.g., Dropbox), video conference software (e.g., Zoom, Blue Jeans), digital document management (e.g., DocuSign)
- High level of comfort learning to use digital tools, such as email management systems (Mailchimp), website content management systems (Craft) and team communications software (EventBrite, Outlook, Slack)
- Working knowledge of Salesforce preferred
Communication and collaboration skills
- Good writing skills, including a firm grasp of grammar and spelling
- Excellent verbal skills, ability to connect with local partner leaders from diverse backgrounds. and clearly communicate NVI’s mission
- Possess and be able to demonstrate enthusiasm towards and interest in our local partners’ success
- Ability to think and act nimbly in response to queries from partners
- Represent NVI with professionalism, discretion, and responsibility, at all times
- Flexible approach to teamwork; ability and willingness to negotiate and coordinate with team members to make sure tasks get done in a timely manner
- Able to adhere to professional email, conference and chat protocols
- Ability to work independently and be self-disciplined in a virtual work environment
Knowledge, expertise, and cultural competence
- Experience in and/or knowledge of any or all of the following:
- Military life and culture, and the issues and concerns of veterans and military
- Municipal / civic / community systems
- The nonprofit sector and/or cause-related activity